• Assisted in the IT Training Department.
• Successfully trained 78 new hire employees to use company databases.
• Assist customers in network LAN/WAN hardware including routers, switches, and wireless networking equipment.
• Collaborated in small groups in the revision of company knowledge base documents.
• Acknowledged as a Subject Matter Expert.

Customer Service Analysts ▪ 02/29/2016 - Present Oracle America ▪ 7453 T.G. Lee Blvd. Orlando, Florida

• Product compatibility and configuration
• License reconciliation
• Support entitlements and validation
• Shipping inquiries
• Electronic support troubleshooting and product availability
• Handle open service requests that are dispatched
• Implement fixes, (i.e. writing SQL scripts, and document the case for escalation)
• Analyze the hardware or software problem and write case notes in the tracking system.

Tier Three Technical support▪ 06/14/2014 – 02/22/16 Bright House Networks▪ 65 Keller Rd. Maitland, Florida

• Provide advance technical knowledge for Computer, Internet, Home phone, and Wireless router
• Assist customer with connection of personal devises to their home network
• Remote access into company owned equipment to secure and activate port forwarding and triggering for customers gaming systems, security cameras and DVR systems.

• Technical Help Desk
• Lan and WAN connection
• Proficiency in TCP/IP Protocols
• Unix/Linux
• Customer need assessment
• Trouble shooting Personal Computers and Routers
• Microsoft Product Knowledge
• Security protocols/port forwarding/port triggering
• Dream weaver CC

University Of Phoenix

• 2017 ▪ Concentration in Networking and Security
• GPA 3.69