I am a friendly, loyal, and clearly dedicated individual who has an ambition to succeed in any given environment. AlthoughI have extensive experience in the customer service and technology industry, I love to learn and I am always up to a challenge whatever the situation. I get along well with others, as well as work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Customer Service Analysts ▪ 02/29/2016 - Present
Oracle America ▪ 7453 T.G. Lee Blvd. Orlando, Florida
Product compatibility and configuration
License reconciliation
Support entitlements and validation
Shipping inquiries
Electronic support troubleshooting and product availability
Handle open service requests that are dispatched
Implement fixes, (i.e. writing SQL scripts, and document the case for escalation)
Analyze the hardware or software problem and write case notes in the tracking system.
Tier Three Technical support▪ 06/14/2014 – 02/22/16
Bright House Networks▪ 65 Keller Rd. Maitland, Florida
Provide advance technical knowledge for Computer, Internet, Home phone, and Wireless router
Assist customer with connection of personal devises to their home network
Remote access into company owned equipment to secure and activate port forwarding and triggering for customers gaming systems, security cameras and DVR systems.
